Shipping policy
Shipping policy
This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at info@zoneone.co.za
SHIPPING COST
Orders are calculated on canvases by volumetric weight and charged accordingly by couriers. Shipping charges are billed at Check out on this site. Items are generally made to order and therefore only Standard Delivery will apply.
1. Standard Delivery will be made within 3 - 5 business days upon payment receipt and allocation and our acceptance of your order. Orders placed on a Friday will be shipped the following workday. If the Monday is a Public Holiday, your order will only be shipped out the following workday. Note, for certain outlying areas we have to use regional third-party couriers and while every effort is made to expedite delivery, service to these areas may take an additional 2 days.
2. Weekend Deliveries are excluded from this service.
DELIVERY ADDRESS
A Physical address within the borders of Republic of South Africa is required for delivery. No Postnet Suites or PO Box will be accepted as a delivery address.
Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
DELIVERY TIMING
Deliveries of orders take place within 3-5 business days from date of shipment. While every effort is made to expedite delivery, outlying areas may take an additional 2 days due to regional third-party couriers.
Quoted delivery times are a guide only and while Artist’s Friend endeavours to meet the targeted delivery times for deliveries, from time to time factors beyond our control can result in a delayed delivery. The supply of raw materials can affect the delivery of the order.
Shipping during Black Friday, Christmas and Holiday seasons normally experience delays beyond our control. Please expect extended delivery times as your delivery may take 7-10 working days to be delivered to you from date of shipment.
NON-DELIVERY
In the event the courier fails to the deliver your order after making several delivery attempts at the specified address due to your non-availability, the courier will return the order to our offices. We reserve the right to charge additional shipping fees to resend the order to you.
PROCESS OF ORDERS
Orders are processed, manufactured and shipped within 4 days following business day.
Orders will only be shipped once payment has been received and allocated to your order number.
DELIVERY METHOD
Your deliveries will be made through one of our designated courier companies, The Courier Guy, Citi-Sprint and Fastway.
We reserve the right to contact customers and arrange alternative delivery methods and timelines if your delivery address is remote or to cancel the order if delivery is not feasible
In order to safeguard your purchase, the carrier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel.
The courier may request proof of identity from the person receiving the parcel if the person receiving the order on your behalf has not been specified on the order.
All parcels delivered will be secured with a purchase sealing tape. Should this be broken, please follow the guidance under DAMAGED/BROKEN PACKAGING/MISSING ITEMS
The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
Proof of ID or Unique PIN may be requested to verify authenticity of purchaser
DAMAGED/BROKEN PACKAGING/MISSING ITEMS
In the unlikely event that the parcel/carton is damaged and/or the security seal is broken, then the receiving person can either:
1. Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any
o breakages, and/or
o damages and/or
o items missing.
2. Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
3. Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
4. IMPORTANT: Please take a photo of the damaged parcel and send it to info@zoneone.co.za
Kindly refer to our refunds policy for further information.
Artist’s Friend reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.
